Lot 2-2-49, 2nd Floor, Wisma Rampai, Jalan 34/26, Rampai Town Centre, 53300 W.P. Kuala Lumpur.

(+60) 19 488 5625

Refund and Returns Policy

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Effective Date: 21st March 2023

This Refund and Return Policy governs the terms and conditions for refunds and returns of products purchased through the website http://www.lockitdigital.com ("Website") operated by Lockit Technologies ("we," "us," or "our"). By making a purchase on our Website, you acknowledge and agree to comply with this policy.

  1. Refund Eligibility

We strive to provide products of the highest quality and your satisfaction is important to us. If you are not entirely satisfied with your purchase, you may be eligible for a refund or return subject to the following conditions:

1.1. Damaged or Defective Products: If the product you received is damaged or defective, you may be eligible for a refund or replacement. Please notify us within 7 days of receiving the product, provide us with relevant details and supporting evidence (such as photographs), and follow our return instructions.

1.2. Order Cancellation: If you wish to cancel your order before it has been shipped, you may be eligible for a full refund. Please contact us as soon as possible with your order details to request cancellation.

  1. Return Process

To initiate a return or refund, please follow these steps:

2.1. Contact Customer Support: Notify us of your intention to return or request a refund by contacting our customer support team within 7 days of receiving the product. You can reach us via the information provided in the "Contact Us" section below.

2.2. Provide Order Information: Provide us with your order details, including the order number and relevant information about the product(s) you wish to return or refund.

2.3. Return Authorization: Our customer support team will guide you through the return authorization process. We may require additional information or evidence to assess your eligibility for a refund or return.

2.4. Return Shipping: If your return is approved, we will provide you with instructions on how and where to ship the product(s) back to us. You will be responsible for the cost of return shipping, unless otherwise agreed upon by us.

2.5. Return Condition: Ensure that the product(s) being returned are in their original condition, unused, and with all original packaging, accessories, and documentation intact. We reserve the right to refuse a refund or return if the product(s) do not meet these conditions.

  1. Refund Process

Upon receiving the returned product(s) and verifying that they meet our return criteria, we will proceed with the refund process. The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed upon. The following conditions apply:

3.1. Refund Timing: Refunds will be processed within 30 days of receiving the returned product(s) and approving the refund.

3.2. Refund Amount: The refund amount will be the original purchase price of the product(s), excluding any shipping charges or fees incurred.

  1. Non-Refundable Items

The following items are generally non-refundable unless they are damaged or defective:

  • Digital products or downloadable content
  • Services
  • Gift cards or vouchers
  1. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at:

Lockit Technologies

Email: contactus@lockitdigital.com

Phone: +(60) 19 488 5625

By making a purchase on our Website, you signify your acceptance of this Refund and Return Policy. If you do not agree to this policy, please refrain from making a purchase. Your continued use of the Website and making a purchase will be deemed your acceptance of this policy.